Refund and Cancellation Policy

Effective Date: July 9, 2026

Introduction

This Refund and Cancellation Policy sets forth the terms and conditions governing refunds for purchases made through ALGO INDEX, INC. (d/b/a AlgoIndex) (“AlgoIndex” or “we”) and the procedures for canceling services or subscriptions. AlgoIndex provides digital products and services (such as software, subscriptions, data access, or other online content). Because of the nature of digital goods and our commitment to maintaining fair usage, all sales are generally considered final. By completing a purchase on our site, you agree to this policy. Please read it carefully so you understand whether you are eligible for a refund, under what conditions a refund may be granted, and how you can cancel any ongoing services or subscriptions.

General Refund Policy — All Sales Are Final

Digital Products: Unless otherwise stated in this policy, purchases of digital products, content, and services from AlgoIndex are final and non-refundable, except where required by law or in the specific circumstances described below. This rule concerns charges already paid. Subscription access continues through the paid billing period and ends when the subscription terminates, as described in the Subscriptions section.

Subscriptions: If you enroll in a subscription service with recurring billing, you may cancel your subscription at any time, but pre-paid subscription fees are non-refundable except where required by law. When you cancel a subscription, you will continue to have access to the subscribed service until the end of your current billing period, and you will not be charged again thereafter. Canceling a subscription simply stops the automatic renewal of the service; it does not trigger a refund for the current term. We do not provide prorated refunds for unused portions of a billing cycle.

EU 14-Day Right of Withdrawal (For EU/EEA Customers)

If you are a consumer residing in the European Union (or another jurisdiction with similar consumer protection laws), you may be entitled to a statutory 14-day “cooling-off” period for certain purchases. This means that for eligible digital products or services, you have the right to cancel your purchase within fourteen (14) days from the date of the transaction without giving any reason and receive a refund.

However, please note the following important exception: If you purchase digital content from AlgoIndex and request or consent to immediate access/download, you waive your right to cancel once the digital content has been delivered. Specifically, for instant-access digital products (such as software downloads, data feeds, or online content access), we will ask for your express consent to start providing the service or content immediately. By agreeing and starting to download, stream, or otherwise access the digital product, you acknowledge that you lose the right to withdraw from the contract under Article 16(m) of the EU Consumer Rights Directive (or equivalent local law).

If you have not accessed or downloaded the digital product and are within the 14-day period, you may request a cancellation and refund.
If you have begun the download, usage, or access to the digital product (after giving consent to immediate supply and waiver of withdrawal right), you cannot later claim a refund under the 14-day cooling-off rule.

Other Legal Rights and Exceptions

While our general policy is no refunds, AlgoIndex will abide by all applicable consumer protection laws and regulations. This means if the law of your jurisdiction provides you certain refund or cancellation rights that cannot be waived or limited by contract, we will honor those rights. For example, if a product is faulty, not as described, or fails to function as advertised, you may be entitled to a repair, replacement, or refund under consumer law.

Additionally, in extraordinary circumstances not covered above (for instance, a billing error on our part, a duplicate charge, or a serious technical issue with our service that makes it unusable for a prolonged period), AlgoIndex may, at our sole discretion, decide to issue a refund or credit as a customer service gesture.

Cancellation of Services

If you wish to cancel an ongoing service or subscription with AlgoIndex, you should do so before your next billing date to avoid further charges. As noted above, canceling a subscription stops future billing but generally does not result in a retroactive refund of fees already paid. To cancel, log in to your AlgoIndex account, navigate to the account or subscription management section, and follow the prompts to cancel or turn off auto-renewal. If you encounter any difficulty using the online cancellation method, you may contact our support team for assistance.

Please note that deleting your user account or stopping use of the website will not automatically cancel an active subscription or entitle you to a refund. You must explicitly follow the cancellation procedures described for the specific service.

How to Request a Refund or Cancellation

To request a refund (in the limited cases where refunds are permitted) or to inquire about a cancellation, please contact our customer support team. The preferred method is to send an email to [email protected]with the subject line “Refund Request” or “Cancellation Request,” as appropriate. In your message, include the following information:

Order details: Provide your order number, purchase confirmation code, or subscription account email so we can locate your transaction.
Date of purchase: The date you made the purchase or the date of the last renewal.
Product/Service: The name of the product, digital content, or subscription you are referring to.
Reason (if any): While not always required (especially for exercising a statutory right), a brief explanation of why you are requesting a refund or cancellation will help us process your request and improve our services.
Your contact information: Include your full name and the email associated with your AlgoIndex account or purchase.

Once we receive your request, we will confirm receipt and may follow up if additional information is needed. Eligible refund requests will be processed as soon as reasonably possible. If approved, refunds will be issued to the original payment method used for the purchase. Please allow a reasonable time for the credit to appear on your account; processing times can vary depending on your bank or payment provider (typically 5–10 business days after approval).

No Waiver of Policy

By issuing a refund or allowing a cancellation in any particular case, AlgoIndex does not waive its right to enforce this Refund and Cancellation Policy in the future. Each request is unique, and any decision we make on a case-by-case basis is at our discretion and does not set a precedent.

Changes to This Policy

AlgoIndex may update or modify this Refund and Cancellation Policy from time to time. Any changes will be effective when posted on our website. If we make material changes, we will provide a notice (e.g., on our site or via email to registered users). It is your responsibility to review this policy periodically.

If you have any questions or need further clarification about our refund and cancellation terms, please contact us at [email protected].